FAQ's
General information:
How can I contact Matter of Spirit?
You can email us at office@matterofspirit.co.uk where our customer service team will be happy to help you with whatever you need!
What countries do you ship to?
We offer worldwide shipping.
Where do you ship from?
We ship from London, United Kingdom.
My size isn’t available on your website. Will you restock?
Our products are offered on a Limited Edition basis, and we do not restock.
How do I choose the right clothing size?
Our T-Shirts are built with a relaxed to oversized fit. Use the guide below to determine which size to order.
--------------------------------------------------
Orders information:
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), Shop, Klarna and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our office. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
It depends on the country where you are located and of the shipping method you choose at checkout. Maximum leadtimes, excluding unexpected situations that can arise are as follows:
- UK: Up to 4 business days.
- EU: Up to 10 business days.
- Intl: Up to 15 business days.
Read the full information on our Shipping Policy page.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in British Pound, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
--------------------------------------------------
Returns information:
How do I return an item?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Read the full information on our Refund Policy page.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective.
Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
--------------------------------------------------
Artists information:
Who is behind the existing designs? Are you looking for new artists?
To meet the artists who contribute to Matter of Spirit designs, please view our dedicated artists page.
We keep the bar high with regard to designs. The artists who share the same understanding with us, or who even promise to do better, are all welcome to contact us at artist@matterofspirit.co.uk, or by filling our form on Contact Page.
You're welcome to include your portfolio and social handles, making it easier for us to connect with you.
How do you work with artists?
When discussing about the proposed artwork/s, we offer you various options for compensation. We like to ensure that all parties involved are satisfied with their returns.
After an initial agreement with an artist, we get into contracting phase. The terms of the contract are created considering all the details discussed with each artist.
We love to promote and support artists, new or experienced, that match with our values. Contact us with your proposed artwork. we reply back to all applicants.
Who owns the copyright of the product that resulted from the collaboration?
The ownership of collaborative products in the UK follows joint work copyright principles. When multiple individuals contribute to a creation, they jointly own the copyright, unless an agreement specifies otherwise. If contributions can be separated, they are owned separately.
Copyright generally lasts 70 years from the last author's death. Our collaboration agreement defines roles, ownership, enforcement, and dispute resolution. It prevents conflicts and nurtures a positive creative space.
--------------------------------------------------
Partnerships information:
I'd love to promote your brand, can we collaborate?
To inquire about our influencer or ambassador programs, simply email us at hello@matterofspirit.co.uk and we'll be reach out to you promptly.
We also offer Merchandise for Influencers, so if making your own clothing line with us sounds interesting to you, make sure you check the information on the page.
Do you have an influencer/ambassador program?
We sure do! If you have at least 50K followers on Instagram, you may qualify to be a brand ambassador, receive free products, and get a revenue share of the sales generated through your custom link. Please email us at hello@matterofspirit.co.uk to submit your application with your IG handle and a screenshot of your Insights section showing the country, age, and gender distribution percentages.
Do you offer wholesale?
If you would like to sell Matter of Spirit items at your store, please contact us at hello@matterofspirit.co.uk with your the store name, website, and socials handles, and we'll take it from there.
